Our Values, Mission and Vision

Our Values

Everything we do at Pet Universe – from the way we greet you on the phone, to the way we introduce a new service or train a new team member, is underpinned by the following seven core values:

  • Excellence
  • Care
  • Innovation
  • Professionalism
  • Consistency
  • Enjoyment
  • Value for money

Our Mission

To provide innovative, high-quality, consistent, value-for-money, pet friendly health care that will make your pet want to come back again…and again.

Our Motto

…is “Health care from your pet’s point of view.”

Our Vision

5 years from now, Pet Universe will be the ultimate professional veterinary practice that combines excellent healthcare delivered in a consistent, innovative, enjoyable, caring and pet-friendly way to create a value-for-money yet profitable and unforgettable service experience from our:

  • Pet’s Point of View
  • Client’s Point of View
  • Staff’s point of view
  • Platinum Partner’s Point Of View
  • Owner’s Point of View